Privacy Policy

Effective Date: June 12, 2021

This Vincodo Website Privacy Policy (“Privacy Policy”) includes information about how we collect, use, and share Personal Information when you visit or use our websites and social media pages or view our emails (the “Site(s)”) or use the Site to communicate with us about our services. This Site is controlled by Vincodo, LLC, a HomeServe Company.

This Privacy Policy applies when you use the Site. The terms “Vincodo”, “we”, “us”, or “our” mean Vincodo, LLC and its affiliates. “You” and “your” refer to individuals who visit the Site

Changes to the Privacy Policy

We will update this Privacy Policy from time to time, so please review it regularly. If we materially alter this Privacy Policy, we will update the “Effective Date” at the top of this page and inform you by posting a notice on the Site or by otherwise notifying you. Your continued use of the Site will be deemed your agreement that your Personal Information may be used in accordance with the new Privacy Policy.

Personal Information We Collect through the Site

For purposes of this Privacy Policy, “Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

When you use the Site, we may collect the following categories of Personal Information:

Information collected through the Site

• • Information you directly provide to us. We collect and store the following Personal Information when you use our Site:
    • • Personal identifiers – We may receive personal identifiers (like your name, contact details like phone and email, unique personal identifiers, online identifiers, and similar identifiers). We may also generate internal ID and reference codes to identify you in our systems.
    • • Communications and other submissions – We collect information and content you intentionally submit through the Site, by email, over social media, or when you communicate with us offline (including product and service inquiries, and resume and application materials).
    • • Commercial information – We collect and generate commercial information (such as records of services you have purchased or requested).
    • Privacy choices – We receive and retain any opt-out or other choices related to how we collect, use, and share Personal Information.

• Cookies, analytics, and similar automatic data-collection technologies. Like most internet-based services, the Site includes “cookies,” log files, beacons, pixels, and similar technology, which may collect your personal identifiers (such as IP address, device and browser identifiers and characteristics, and other identifiers), information about your device (such as operating system, browser characteristics, and language preferences), and your usage activity on the Site.

We may use third-party analytics services that collect the Personal Information described above to help us understand and improve the usage of the Site and our email and other communications. The third party providers that maintain these services may use the information they collect to provide us with analytical information that we use to improve the Site and our emails and other communications. We may also use third-party services that collect the Personal Information described above to serve ads when you use the Site and/or when you use other websites and services and to send informational and marketing emails. They may use the information they collect to provide advertisements to you and to show you content on other websites and services. Any of the services described above commonly combine the information they collect on the Site with information they have collected elsewhere over time.

You can manage or disable cookies on your device by using the tools in your browser. If you choose to disable cookies, the cookies will not be used. However, if you do choose to remove cookies or reject cookies, it may affect the features and functionality of the Site.

We currently use Google Analytics to collect and process certain usage data on our website. To learn more about Google Analytics and how to opt out, please visit: https://tools.google.com/dlpage/gaoptout.

Information collected through social media

If you engage with us on social media services like Facebook, Twitter, or LinkedIn, we may collect information such as your publicly available profile information and your likes, interests, feedback, and preferences. We may collect additional information from social media companies if you choose to share with them and they, in turn, share that information with us.

Please note that any posts you make on our social media pages (and any pictures, comments, or Personal Information you include when you post) are available to others who use or view those pages. Please be careful with your information and make sure that the content you share is information you are comfortable making public, since neither you nor we can control what others do with your information once you post it.

Aggregated and de-identified information

We may collect and generate aggregated and de-identified information from Personal Information and use and disclose this information for legitimate business purposes.

Information we collect through the Vincodo business-to-business solutions and services

We provide our business clients with numerous marketing and consulting solutions and services (“Business Services”). In the course of providing those Business Services, we collect client information, which may include Personal Information. Our relationship with each client is governed by a written contract that governs the collection, use, and sharing of the information we receive in the course of providing our Business Services to a client. This Privacy Policy does not apply to the Business Services we provide.

How We Use the Personal Information We Collect

We use the Personal Information we collect for our business and commercial purposes, including maintaining the Site and responding to your inquiries. The specific uses of each category of information may vary depending on how you interact with the Site. For example, we may use your information for the following purposes:

• • Responding to and completing your requests. We may use the information you have provided us (for example, your personal identifiers, the contents of your communications, and your commercial information) to answer your questions, respond to your requests for service, and process transactions you have requested.

• • Communicating with you for informational and marketing purposes. We may use the information we have collected about you (such as, your personal identifiers, communications and other submissions) to respond to you and/or send you support or service messages, informational updates about the Site, and recommendations regarding products and services we think you may be interested in.

• • Tailoring our marketing efforts. We may use the Personal Information we collect about you (including, for example, personal identifiers you provide or that we automatically collect, commercial information, communications, and social media activity) to show you content and offers that we think may be of interest to you on the Site and on other websites and services. As explained below, we offer you choices regarding the sharing of your Personal Information with third parties.

• • Providing, improving, and maintaining the Site. We may use your Personal Information to maintain and improve the tools and features that enable you to use the Site, to enhance our products and services, analyze and research how users interact with the Site, and to develop and offer new products and services.

• • Other general business and legal purposes. We may use your Personal Information for legal and business purposes, such as complying with applicable laws and lawful civil and criminal investigations, responding to legal summons and process, exercising or defending our rights, defending against legal claims, resolving complaints and disputes, conducting internal reporting, audit, security, and anti-fraud functions, performing general compliance activities,  maintaining our equipment, systems, and services, performing regulatory reporting, participating in regulatory audits, performing institutional risk management and human resources activities, and otherwise managing, operating, and maintaining our business.

How We Share the Personal Information We Collect

We share the Personal Information we receive for our business and commercial purposes, for the purposes described above, and as more specifically described below, including to comply with legal obligations and for auditing, security and anti-fraud purposes.

With your consent or at your direction

We will share your information with third parties if you request or direct us to do so. For instance, if you would like to process a transaction or say you want to be connected to one of our affiliates who provides additional services, we will process your Personal Information as needed to complete your request.

With service providers who help us provide the Site

The Personal Information described above may be shared with service providers (including for example, technology providers, data hosting services, email and other communications vendors, and survey administrators) that provide services to you and us, including sending you offers of products and services, helping us provide our products and services, administering emails, and maintaining, analyzing, and improving the Site. We may also provide Personal Information to service providers who provide fraud detection and security services that help keep the Site safe. Service providers are required to use Personal Information only for the purposes specified in their agreements with us.

Affiliates

We may also share any of your Personal Information within our group of companies for the purposes described in this Privacy Policy. By providing your Personal Information to us, you fully understand and expressly consent to such use and transfers set out in this Privacy Policy.

Legal and similar disclosures

We may disclose Personal Information about you to law enforcement, courts, our attorneys and other advisors, as well as others who participate in the legal process, if we are required by law to do so or if we determine in good faith that the disclosure is necessary to enforce our rights, comply with the law, or to protect you, us, other users of the Site, or others.

Sales, mergers, and acquisitions

In the event of a merger, acquisition, initial public offering, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law as part of a divestiture plan, or otherwise), we may provide Personal Information and transaction history data associated with each relevant business unit as necessary to perform industry standard work related to such activity and to complete the transaction as permitted by law or contract.

Your Privacy Choices and Communications Preferences

Updating and confirming your Personal Information

You may update your contact or business details we received through the Sites by contacting us using information listed below at “Contact Us.”

At your request and where required by law, we will confirm and/or update the Personal Information we hold about you, but we may have to verify your identity first.

Communications preferences

If you do not want to receive marketing messages from Vincodo, you may opt out by reaching out through the contact details listed below at “Contact Us” or by using the unsubscribe function in one of our emails. If you opt out, you may still receive administrative messages, satisfaction surveys, and communications that are necessary to provide to you.

Marketing preferences and opt-out abilities

You can learn about advertising networks and opt out of receiving personalized advertisements on your web browsers and devices from advertisers who are members of the Network Advertising Initiative (NAI) or who subscribe to the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of these organizations:

• • NAI: http://www.networkadvertising.org/choices/
  • DAA: http://www.aboutads.info/choices/

When you opt out of personalized advertising, you may continue seeing ads as you use the Site or visit other websites and services.

Your California Privacy Rights

Vincodo is a member of the HomeServe family of companies and will honor the consumer rights granted by the California Consumer Privacy Act of 2018. For information about your California privacy rights or to make a request related to your Personal Information, please visit https://www.homeserve.com/sc/legal/privacy-policy. References to HomeServe in the California rights section in the HomeServe Privacy Policy also include Vincodo.

We do not share personal information (as defined by California Civil Code §1798.83) with other people or non-affiliated businesses for their direct marketing purposes. Our websites do not currently respond to browser do-not-track signals.

Privacy Rights of Nevada Residents

We do not sell Personal Information for monetary consideration. However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us using the information in the “Contact Us” section below.

Links to Third Party Websites and Services                                      

Any links found on the Site or provided to you by email may allow you to leave the Site and access a third-party website. These third-party websites are not under our control, and we disclaim any responsibility for the contents of such linked websites or any link(s) contained in any such linked website(s) or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third-party website or advertising. If we provide these links to you, it is done simply as a convenience to you and inclusion of any link herein shall in no way be construed as an endorsement by us of the third-party website(s).

How We Secure and Store Your Personal Information

The Internet is not 100% secure. We cannot promise that your use of the Site will be completely safe. We encourage you to use caution when using the Internet. We use reasonable security measures to maintain the security of the Personal Information under our control. These measures may include security access controls or other physical security safeguards, information security technologies, policies and procedures, and training programs.

Contact Us

We welcome your feedback and are here to answer any questions you may have about this Privacy Policy or Vincodo’s privacy practices in general. If you wish to contact us, you may reach us by means of the following contact details: